Delivery & Returns

📦 Standard UK delivery: £2.50

(FREE on all orders over £30)

1. Delivery Info

Whether you’re ordering a lone Wolf or a whole flock of Flamingos, delivery is a flat £2.50 across the UK. Orders over £30 qualify for free UK delivery.

The Timeline: 3-5 Working Days

We don’t do dusty items from the back of the warehouse. Every item at The Workagerie is printed to order specifically for you. The 3-5 day window covers the entire process: from the moment we start the press to the moment the package hits your doorstep.

Territory & Exclusions

We currently deliver to all UK mainland addresses and Northern Ireland. Due to customs and administrative requirements, we do not ship to the Channel Islands (Jersey and Guernsey), the Isle of Man, or international destinations at this time.

Tracking

You will receive a shipping confirmation email with tracking details as soon as your order leaves the facility.

Failed Deliveries

Please ensure your shipping address is 100% accurate. If an item is returned to us due to an incorrect address, a re-delivery fee may apply.

2. Returns & Replacements

We want you to be thrilled with your new purchase. However, if you need to send something back, you have 30 days from the date of receipt to request a return. To be eligible, your item must be unused and in the same condition that you received it.

How to Return

Simply email info@theworkagerie.com with your order number and reason for return.

Our team will provide you with the correct return shipping address and be on hand to answer any questions you might have. 

Unless the item is faulty, all returns must be organised and funded by the customer. Refunds will be issued within 5 working days of receiving the returned item, providing the item is unused and in a resaleable condition.

We typically recommend using a tracked service, as we cannot be held responsible for items that go missing in transit.

Personalised Items

Any items that have been custom-made or personalised specifically for you are non-returnable and non-refundable, unless they arrive damaged or faulty.

3. Damaged or Faulty Items

We use high-grade, 'smash-proof' packaging designed for safe transit. However, if your item arrives damaged you must notify us at info@theworkagerie.com within 48 hours of delivery.

We require clear photographic evidence of both the damaged item and the original packaging it arrived in.

Once the evidence is verified by our team, we will arrange for a replacement to be despatched. Please do not dispose of the item until we have confirmed your replacement is on its way, as we may often require the faulty unit to be returned for quality control purposes.

4. Gift-Friendly Packaging

We do not include invoices or any mention of pricing within our parcels. Items arrive in plain, discreet packaging, making them ideal for sending directly to a recipient.